Frequently Asked Questions
See our ABOUT US page
What products do you offer?
We offer Tackable Wall Panels, Acoustical Wall Panels, Ceiling Baffles and Display Cases.
Do you provide custom sizes, colors, or designs?
Yes! We can customize our acoustical wall systems and ceiling systems. We also offer a variety of additional color options.
Are your panels eco-friendly or sustainable?
Yes they are! They are 100% recyclable and made from 75% recycled material. In addition to being environmentally friendly, recycled polyester felt is non-toxic and odorless.
Do you have a showroom?
Yes, we have a showroom at our Draper location. Please call 801-619-7044 to schedule an appointment to visit our showroom. Because our team is meeting with customers on a regular basis, we discourage drop-in visits and will schedule an appointment for a future date, at that time.
NRC rating: 0.3 – 0.9 (depending on thickness and air gap)
Are the panels fire-rated and safety certified?
Our products are safe, effective and have been tested by an independent lab. All of our panels and ceiling baffles carry a Class A fire rating which is the highest rating possible under the ASTM E84, a test used by code officials and regulatory agencies in the acceptance on interior finish materials.
What is the maximum width and height of panels?
The maximum size of our individual golf simulator panels is 48” x 96”. However, because we have our own in-house customization capabilities, our technology gives the ability to cut patterns and designs that carry over from one panel to the next, top to bottom and side to side. This creates an unlimited width and height design space.
How are acoustic panels installed? Can I do it myself?
Yes. You can find our installation instructions HERE or contact us at 801-619-7044 to request this information for your specific product.
Do your products come with everything needed to install them?
Yes. All hardware required for installation is provided
Can I get fabric samples?
Absolutely! We offer our samples free of charge. Please call 801-619-7044 to order fabric samples.
We offer a variety of display cases including: wall mount cases with sliding doors, built-in cases with pivot and sliding doors and a variety of double-sided displays. We have solutions for most every environment. t. Contact us to discuss the needs for your custom project.
Are the display cases lockable or secure?
Yes, lockable cases are offered for all applications.
Are your display cases customizable?
Yes, we have solutions for most every environment. Contact us to discuss the needs for your custom project.
To get a quote, please complete the form here and we’ll respond promptly to assist you in placing your order.
How do I know how many panels or ceiling baffles I need for my space?
If you are unsure of how many panels or ceiling baffles are recommended for your space, you can fill out our “Get a Quote” form. Simply provide the dimensions of the room (length, width and ceiling height) and we will get back to you with recommendations.
What is your typical lead time?
Lead times may vary by project. Particularly for custom orders. Standard in-stock products will ship in 2-3 business days.
How can I check the status of my order?
You will receive an order confirmation email once your order is placed. When your order is shipped, you will receive another email with tracking information
Do you ship nationwide?
Yes! We ship anywhere UPS or FedEx delivers.
Do you offer installation services?
No. But installation is simple. See our installation instructions HERE or contact us at 801-619-7044 for support.
What payment methods do you accept?
We currently accept two methods of payment for all purchases.
-Credit cards: We accept all major credit cards including Visa, Mastercard, American Express and Discover with a 2.9% fee.
-Direct Bank transfer: You can pay for your order by wiring your payment directly to our bank account via ACH payment or direct wire transfer. The necessary bank account and routing information will be emailed to you with your invoice once your order has been submitted. ACH payments take 2 to 3 business days to clear and wire transfers clear same business day.
Are your products available for local pick-up?
Yes! Will call is offered. We can schedule a time for pick up with you.
Where do your products ship from?
All products ship from our distribution center in Draper, UT
We stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim.
• Due to the nature of our products, we charge a 20% RESTOCKING FEE, plus the cost of freight (both ways) on all returns and exchanges.
• In the event that your product arrives damaged during transit and is damaged during delivery, take several clear photos contact our customer service team. We will file a claim with the carrier and replace the product at no charge.
• Merchandise must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill. Our shipping companies must be used for all returns.
• Any non-defective merchandise that is returned, collect will be refused, and the customer will be responsible for charges incurred.
All custom orders are non-returnable.
Cancellation Policy:
Due to the quick turnaround time of our production all orders must be cancelled within 24 hours, or they are subject to a 20% restocking fee if the product has been placed into production.
Our instructions for Care and maintenance are located here
Can panels be repaired or replaced easily?
Yes, they can be replaced. Variations in colors are possible based on the dates of manufacturing.
